Cancellation Policy

We understand that unplanned issues can arise and you may need to cancel your appointment. Should this occur, we respectfully ask that you contact us with a minimum of 24 hours notice .
As our appointments are in high demand, early cancellation will allow other patients the possibility of seeing the doctor.

Cancellation or changes to a scheduled appointment time within the 24 hour notice period, may attract a cancellation/non-attendance fee.

Non Attendance and Cancellation Fees

  • A minimum of 24 hours notice, prior to your scheduled appointment time, is required for cancellation or changes to appointment times
  • Patients cancelling their appointment within 24 hours and no rescheduling their scheduled appointment time will be charged a non-attendance fee
  • Patients not attending their appointment will be charged a non-attendance fee
  • The non-attendance fee for an appointment is currently $50
  • Please note no subsequent appointments will be booked until the non-attendance fee is settled
  • If you cancel multiple times or do not attend multiple times all subsequent appointments will need to be pre-paid. This payment will be forfeited if you cancel within 48 hours or do not attend